Contact Us

We're here to assist you with any questions or concerns about Ledger Live software, installation procedures, device compatibility, or general cryptocurrency management. Whether you need help with Ledger Live desktop download, macOS-specific issues, or guidance on using the application's features, our support team is ready to provide the assistance you need.

Support & Assistance

Our dedicated support team handles inquiries related to Ledger Live software installation, troubleshooting, feature questions, and general guidance for using the application effectively.

How to Reach Our Team

• Contact Form – The quickest way to reach us is through the contact form below. Fill out all required fields with detailed information about your inquiry. Include specific details such as your operating system, Ledger Live version, device model, and a clear description of your question or issue.
• Email Support – For detailed technical questions or issues requiring documentation, email us directly. Include screenshots when relevant (never include recovery phrases or private keys), error messages, and steps you've already taken to resolve the problem.
• Official Channels Only – Always contact us through this official website. Be cautious of impersonators on social media or through unsolicited messages. We will never ask for your recovery phrase, PIN code, or private keys.

Response Time Information

Our support team typically responds to inquiries within 24-48 hours during business days. Complex technical issues may require additional time for thorough investigation and resolution. During periods of high volume, such as after major software updates, response times may extend to 3-5 business days. We appreciate your patience and strive to provide comprehensive, helpful answers to all inquiries.

Contact Form

Please complete the form below with accurate information to help us address your inquiry efficiently.

Full Name Email Address Subject Line Operating System Ledger Live Version Submit

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Required Details

• Full Name – Provide your complete name for proper correspondence and record-keeping.
• Email Address – Enter a valid email address where you can receive our response. Double-check for accuracy to ensure you receive our reply.
• Subject Line – Briefly describe your inquiry (e.g., "Mac Installation Issue," "Download Verification Question," "Feature Request").
• Operating System – Specify whether you're using Windows, macOS, or Linux, along with the version number (e.g., "macOS 14.2 Sonoma").
• Ledger Live Version – If you have Ledger Live installed, include the version number found in the application under Settings > About.

What to Include in Your Message

• Detailed Description – Explain your question or issue clearly and completely. Include what you were trying to accomplish, what happened instead, any error messages displayed, and troubleshooting steps you've already attempted.
• Device Information – Mention your Ledger device model (Nano S Plus, Nano X, or Stax) if your question relates to device connectivity or functionality.
• Screenshots – If applicable, attach screenshots showing error messages or unexpected behavior. Never include sensitive information like recovery phrases, private keys, PIN codes, or personal financial data in screenshots or messages.
• Urgency Level – Indicate if your issue prevents access to funds or requires immediate attention versus general questions that can be addressed in normal response timeframes.

Additional Communication Options

Beyond the contact form, you can reach us through additional channels for different types of inquiries.

Email Support

For detailed technical support, documentation sharing, or complex issues requiring back-and-forth communication, email us at: support@[yourdomain].com

Include all relevant information mentioned in the contact form section: your name, operating system, Ledger Live version, device model, detailed problem description, and any supporting documentation. Use clear subject lines that summarize your inquiry for faster routing to the appropriate team member.

General Inquiries

For non-technical questions such as partnership opportunities, media requests, feedback about our services, or general information about Ledger Live software capabilities, use the contact form above or email: info@[yourdomain].com