Privacy Policy

Effective Date: November 20, 2024
Last Updated: November 20, 2024

This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit and interact with our Ledger Live informational website. We are committed to transparency and maintaining the highest standards of data protection to ensure your privacy and security.

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with these terms, please discontinue use of our website immediately.

Data We Collect

We collect limited information necessary to operate our website, improve user experience, and communicate with visitors who contact us through our support channels.

Personal Information

Personal information refers to data that can identify you as an individual. We collect personal information only when you voluntarily provide it through our contact forms or support requests.

• Contact Form Data – When you submit inquiries through our contact form, we collect your name, email address, and any additional information you choose to provide in your message. This information is necessary to respond to your questions and provide requested assistance with Ledger Live software, installation procedures, or general support.
• Email Correspondence – We maintain records of email communications with our support team, including message content and correspondence histories. These records help us provide consistent assistance and track issue resolution.
• Voluntary Information – Any additional details you choose to share—such as operating system version, Ledger device model, or software versions—are collected to better assist with your inquiries.
• Important Security Note – We never request, collect, or store sensitive cryptocurrency-related information such as recovery phrases, private keys, PIN codes, wallet addresses, or transaction details. Any legitimate support interaction will never ask for this information.

Technical & Usage Data

Technical data is automatically collected when you visit our website to ensure proper functionality, security, and performance optimization.

• Device and Browser Information – We collect information about the device and browser you use to access our website, including device type, operating system, browser type and version, screen resolution, and language preferences. This helps us optimize website display across different platforms.
• Usage Analytics – We track how visitors interact with our website, including pages visited, time spent on pages, navigation paths, links clicked, and referring websites. This information helps us understand which content is most valuable and how to improve user experience.
• IP Addresses – Your IP address is automatically logged when you access our website. IP addresses help us detect fraudulent activity, prevent abuse, understand geographic distribution of visitors, and troubleshoot technical issues.
• Cookies and Tracking – We use cookies and similar tracking technologies to enhance website functionality, remember preferences, and analyze performance. Detailed information about our cookie usage is provided in the "Cookies & Third-Party Services" section below.
• Log Files – Our web servers automatically create log files containing technical information about website requests, including timestamps, accessed pages, HTTP response codes, and error messages. These logs are used for troubleshooting and security monitoring.

How Your Data Is Used

The information we collect serves specific purposes related to website operation, user support, and service improvement. We are committed to using your data responsibly and only for legitimate purposes.

Improving User Experience

• Website Optimization – We analyze usage patterns and technical data to identify areas for website improvement, including navigation structure, content organization, page load speeds, and mobile responsiveness. Understanding how visitors interact with our site helps us create a better experience.
• Content Development – Visitor behavior patterns help us understand which topics require more detailed explanation, what questions users commonly have about Ledger Live software, and which resources would be most beneficial to create. This guides our content strategy to address common concerns.
• Technical Troubleshooting – Technical data helps us identify and resolve website errors, browser compatibility issues, broken links, and performance bottlenecks that may affect user experience.
• Security Monitoring – We analyze access patterns and technical data to detect and prevent security threats, unauthorized access attempts, malicious activities, and potential abuse of our services.

Communication Purposes

• Support Responses – Personal information collected through contact forms is used exclusively to respond to your inquiries, provide technical assistance with Ledger Live software issues, and follow up on unresolved concerns. We do not use this information for marketing purposes.
• Service Announcements – If you've previously contacted us and provided consent, we may send occasional updates about significant Ledger Live software releases, important security advisories, or critical policy changes. You can unsubscribe from these communications at any time.
• Quality Improvement – We may use anonymized contact data to improve our support processes, identify common issues requiring better documentation, and develop FAQ resources. Individual identifying information is removed before analysis.

We never sell, rent, trade, or share your personal information with third parties for their marketing purposes. Your contact information remains confidential and is used solely for the purposes described in this policy.

Data Protection & Security

Protecting your information is our highest priority. We implement comprehensive security measures to safeguard data against unauthorized access, alteration, disclosure, or destruction.

Encryption Methods

• Transport Layer Security – All data transmitted between your browser and our servers is encrypted using industry-standard TLS (Transport Layer Security) protocols. This encryption prevents interception or tampering during transmission across the internet.
• Secure Data Storage – Personal information stored in our databases is encrypted using advanced encryption standards (AES-256 or higher). Access to encrypted data requires authentication through secure credential management systems.
• Form Security – Contact forms employ multiple security layers including encryption, CSRF protection, input validation, and rate limiting to prevent automated abuse. These measures ensure data integrity and prevent injection attacks.
• Regular Security Updates – Our website infrastructure and all software components receive regular security patches and updates. We monitor security advisories and apply updates promptly to address newly discovered vulnerabilities.
• Access Controls – Strict access controls limit data access to authorized personnel who require it for specific job functions. All access is logged and monitored for unusual activity.
• Secure Development Practices – Our website is developed following security best practices including secure coding standards, regular code reviews, vulnerability scanning, and security audits.

User Privacy Rights

Under applicable data protection regulations, including GDPR and similar privacy laws, you have specific rights regarding your personal information:

• Right to Access – You can request confirmation of whether we process your personal data and obtain a copy of all information we hold about you.
• Right to Rectification – If your personal information is inaccurate or incomplete, you have the right to request corrections or updates.
• Right to Erasure – You can request deletion of your personal data under certain circumstances, such as when the information is no longer necessary for the purposes it was collected.
• Right to Restriction – You can request that we limit processing of your personal information in specific situations, such as when you contest the accuracy of data.
• Right to Data Portability – You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object – You can object to processing of your personal information for direct marketing purposes or when processing is based on legitimate interests.
• Right to Withdraw Consent – When processing is based on your consent, you have the right to withdraw that consent at any time.
• Right to Lodge Complaints – You have the right to file complaints with your local data protection authority if you believe your privacy rights have been violated.

To exercise any of these rights, please contact our privacy officer using the information provided in the "Contact Regarding Privacy" section below.

Cookies & Third-Party Services

Our website may integrate third-party services to enhance functionality and provide analytics. We carefully select service providers that maintain high privacy and security standards.

Analytics Tools

• Purpose of Analytics – We use web analytics services to understand how visitors interact with our website, which content is most valuable, and how users navigate through pages. This information helps us improve website design and content strategy.
• Google Analytics – We may use Google Analytics or similar platforms to collect aggregated usage statistics. These services track page views, session duration, traffic sources, and user journeys through anonymized data. We configure analytics tools to respect user privacy through features like IP anonymization.
• Data Sharing – Analytics services operate under their own privacy policies, which we encourage you to review. Analytics data is aggregated and anonymized, preventing identification of individual users.
• Opt-Out Options – You can opt out of analytics tracking by using browser privacy settings, installing browser extensions like uBlock Origin, or enabling "Do Not Track" signals in your browser.

Cookie Preferences

• What Are Cookies – Cookies are small text files stored on your device by websites you visit. They help websites remember your preferences, maintain session continuity, and collect usage statistics.
• Essential Cookies – These cookies are necessary for basic website functionality, including security features, session management, and form submission. Essential cookies cannot be disabled without significantly impacting website operation.
• Analytics Cookies – These cookies track page views, user journeys, and popular content. Analytics cookies help us understand website performance and visitor behavior patterns.
• Managing Cookies – Most web browsers allow you to control cookie settings through preferences menus. You can configure your browser to reject all cookies, accept only certain cookies, or notify you when cookies are being set. Note that blocking essential cookies may limit website functionality.
• Cookie Duration – Session cookies expire when you close your browser. Persistent cookies remain for periods ranging from days to years depending on their purpose.

Contact Regarding Privacy

We respect your control over your personal information and provide straightforward processes for exercising your privacy rights or addressing concerns.

Requests & Complaints

• Privacy-Related Inquiries – For questions about this Privacy Policy, how we handle your data, or how to exercise your privacy rights, contact our privacy officer. We aim to provide clear, comprehensive answers to all privacy inquiries.
• Data Access Requests – To request a copy of personal information we hold about you, submit a request through our privacy contact. We may require identity verification before providing personal information to prevent unauthorized disclosure.
• Deletion Requests – To request removal of your personal information, clearly state that you're requesting data deletion and include identifying information to help us locate your records. We process deletion requests within 30 days of receipt.
• Complaint Procedures – If you believe we've mishandled your personal information, contact our privacy officer to discuss your concerns. If you're not satisfied with our response, you may escalate complaints to your local data protection authority.

How to Reach Our Privacy Officer

Contact Information:
Privacy Officer
Email: privacy@[yourdomain].com
Subject Line: "Privacy Inquiry - [Your Request Type]"

What to Include:

• Your full name and email address
• Specific nature of your request or concern
• Clear description of the information you're inquiring about

Response Timeline – We acknowledge receipt of privacy inquiries within 3-5 business days and provide substantive responses within 30 days. Complex requests may require additional time, but we'll inform you of any delays.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we'll update the "Last Updated" date at the top of this policy. Continued use of our website after policy changes constitutes acceptance of the updated terms.